We are a small boutique business with limited capacity and therefore depend to a very high degree on our appointment times being filled. Failure to “not show” for any appointment has a huge impact on us as a business, and we ask you to please respect this. This means we do require a confirmation fee to secure your photography session booking. Please note that weekends are most in demand.
The confirmation fee is refunded on the day of your portrait and viewing session.
Failure to “not show” for any appointment automatically converts the confirmation fee into studio credit.
Appointment can be rescheduled with two or more weeks notice of your scheduled date and time, and this will not affect your confirmation fee.
Appointments rescheduled within two weeks of your scheduled date and time will automatically turn your confirmation fee into studio credit.
Any appointment canceled after three days of securing your date and time will automatically convert the confirmation fee into a studio credit.
Should the photography session be cancelled for any reason, then a 7% administrative service fee shall be charged, for any refund.
All orders made at the studio during your portrait viewing are non-refundable. Once you have ordered your product, the studio will immediately begin working on your order.
Most orders are ready for collection within three to four weeks after placing the order at the studio. Any exception can be due to high demand calendar months and other unique exceptions can apply.